Customer Testimonials
Love Apple Tree Acura! Leased my MDX a little over 2 years ago and decided I would check in on possibly upgrading to the 2023. Reached out to Phillip Motes again and had another amazing experience working with him, his manager, and finance - they made everything so easy! So, if you need an Acura he is your go to! Ended up going with the new A-Spec with black trim and black and red interior. Beautiful vehicle, the pictures don't do it justice!
I have always had a great experience with Apple Tree Honda. The sales department is extremely knowledgeable and polite. I’ve also always a great experience with the service department. I highly recommend purchasing a vehicle from Apple Tree Honda and I also highly recommend their service department, as well.
Just leased my 3rd vehicle from Apple Tree Honda thanks to the superior customer service provided by Peter Estrada. It took patience to find the vehicle I wanted, but in the end Peter and the team at Apple Tree delivered!
Peter was very helpful and took time to work with us and answer all our questions. This is the second vehicle I’ve bought from Apple Tree
Great service there great customer service great auto technician there 😄😄😄
We have been been purchasing cars from Apple Tree Honda for 21 years! We have had outstanding service in sales and customer service over the years. Friendly, not pushy, and knowledgeable sales experience. Betsy Woods works hard to get Apple Tree’s customers what they want for the best deal. She stays in contact with her customers to keep them up to date. She is always answering any questions I have. She is bubbly, friendly, experienced, and knows her products! I have also been dealing with the heart of Apple Tree Honda, Jason Locke for 21 years. He has always been there ...
I had need of a very small, inexpensive part that ended up costing about $24. I called and received the most courteous service from the parts and service departments. When we picked it up, the manager even walked across the road to make sure we got to the right building for the part. They were amazing from phone call to purchase. I will be back !
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Great place friendly staff always.
Bob Davis and Mike were awesome they really helped me get what I wanted at a affordable price definitely recommend!!!
Ultimately, we decided against going with Acura. However, we were very impressed with the staff. Phillip Motes is probably the sharpest person we have ever dealt with at any dealership. This is the sort of professional that you expect at a luxury brand (but often don't get).
I drove all the way from Atlanta, bypassing 8 Acura dealerships closer to me to purchase my 2019 CPO RDX. Jamie & Carol were helpful in arranging a meeting and connecting me with Chris (The Greek!) who I spoke with on the phone prior to driving up. After 10 minutes on the phone, I instantly felt comfortable with Chris as he developed a quick rapport and inspired confidence in the dealership and their abilities to title the car in Georgia. After deciding I wanted to pursue this car, I did the finance paperwork online (super easy and fast -- Acura beat my 2.59% with ...
We were just passing thru for one day. The car was making a loud clunking noise. They squeezed us in (we were the less than a hour total) checked out the car and assured us it was nothing that would make the car dangerous to drive. Great Service. I highly recommend this dealership's service department. Thank you James!
My experience was great at Apple Tree Honda. Gene is top notch and personable. He is knowledgeable and very funny. Zain is also highly qualified and made the numbers work. He saved me time and money. I recommend both gentleman to help you find your new car. I’m a happy driver.
Great car for a awesome price especially if u are in a budget they work with you. This is the third car I have bought from them. I was so happy. Talk to Gene Schneider he did a excellent job.
My salesperson Betsy Woods made my buying experience a pleasure (I detest car shopping). I went in knowing exactly what I wanted - a Honda Fit. Betsy showed me the new cars that were on the lot, quite nice, but i was looking for a color, a lower price point, and something that had less than 20k miles. She found my car for the price I was looking for. A deal was made. We were both happy. Even after I bought and paid for the car, Betsy continued to help me out and see to it that I received everything ...
Purchased a (almost new) used vehicle from here, drove two hours for the specific car. Was a great buying experience and was in and out quickly. Only complaint is the car was hardly cleaned...I found potato chips and gum wrappers under the seats from the previous owner, and the car seemed to not be polished for light scratches either. They should be more versed in their used car detailing/reconditioning department.
Great service. Locally owned family business.
I had an amazing car buying experience with Matt Berman! No pressure sales, everything I asked for was done. My preowned car was pristine and ready to go. Any concerns were immediately addressed. All future purchases will be through him!
I just bought a 2020 Honda Civic Coupe. I had a hard time getting up my Volkswagen EOS. But 178,000 miles later had to. I worked with Peter Estrada. He was absolutely awesome. He did not pressure me however he led me through this process very professionally and caringly. As a single woman it’s scary to buy a new car.I highly trust Peter and will recommend him hands-down. Tell him Nancy sent you.
This is our second MDX purchase with Apple Tree Acura. We have been extremely satisfied with each purchase. The sales staff being Duane Rigsby, Philip Motes and manager Matt. We have had very nice care given by James their service advisor when we needed to take our cars in for service. These guys go over and above to help you have a good car buying experience and good reliable service after the sale. Thanks Apple Tree. Roy clemmons
Hands down the best car experience. My salesman, Peter, made the entire process so seamless. My wife and I moved to Asheville last week, and after driving across the country in a Uhaul, buying a car was the last thing I wanted to do. But Peter and his team welcomed me in, and had me out the door with a brand new Civic, at an amazing price. Highly recommend this location, but specifically ask for Peter. Thanks again!!!!
first think you. Angelo Rivera. my salesman was working right from the start to get something that I could work with. and cept. me informed on the info. in the carfax. well I got the car I went in for and happier than I have ever been about buying a car new or used signed one happy costumer
I had an incridble time buying my first new car with Philip Motes. The whole experience is the epitome of what you expect from Acura. Not pushy at all, extremely helpful, and very knowledgable. Everything went smooth and drove away same day with the perfect car.
Shout out to Tony Atkins for making this by far the best car buying experience I’ve ever had. He patiently led me through the entire process, seeing to it that I got the exact vehicle with all the features I wanted. He has followed up with me several times to make sure things are going well with the new car & has proven there is indeed service after the sale. This could not have gone smoother. I would highly recommend Apple Tree and would encourage anyone to ask for Tony to handle their car buying needs. This is how ...
Fantastic experience at Apple Tree Acura working with Phillip Motes and their Manager Matt. If you are looking for a new Acura, you will definitely want to go here to buy your new car – friendly, nice, and the easiest experience ever leasing a new vehicle. I initially scheduled time online with Maggie to stop by to test drive an Acura MDX. Their Manager Matt reached out via text to follow-up and when I arrived, I worked with Phillip and was ready go on my test drive in just a few minutes. I wanted to trade-in my Civic, as my 3-year ...
Best experience buying a car I have ever had!!! Phillip Motes did an excellent job helping me through the process of finding the right car. I love my new Acura RDX!!! Thanks to Matt and Zain as well making this a smooth process. Highly recommend anyone looking for a vehicle, see these folks first!!!
I wanted to take a moment to compliment and thank you for the outstanding service provided by our advisor Shawn King today. I brought my 2004 Honda Accord in for two recall repairs. He took his time to go over what would be taking place, the estimated time it could take and ensured we had transportation back to our home. Once the car was ready I received the call and Shawn greeted me and thoroughly reviewed the inspection and recall repair completed. Even more impressive was the time he spent to review the tire wear and brake wear. One thing that ...
The best costumer service award goes to this place! As being an out of towner, we were stuck in the middle of nowhere between pigeon forge and Cherokee with no cell service stranded on the side of the road. A Good Samaritan stopped and called for help for us when they got service. We were towed to the closest Honda dealership on Sunday. The closest was Apple Tree. With it being Sunday, everything was closed. Got a nearby hotel and waited until first thing Monday. As my husband walked one mile to the dealership upon opening, he told the service ...
Staff are all friendly. I was in there today and everyone I encountered had masks on. I noticed the service department was covering steering wheels and seats with plastic. The cashier station and parts area have plexiglass up. My vehicle was serviced in a timely manner. Over all, I am pleased with my experience.
5 stars for sure! I was at the time where I needed a new car- Josh and everyone was so helpful there to make this process as easy as possible! I gave a list of things I wanted in a car and what my needs were and Josh found a car for me that surpassed that, that I fell in love with. If you are looking for a car stop by Apple tree, you won’t be disappointed!
World class service, Jeff took care of making sure to find the right car for me.
One of the easiest, car deals I have ever completed. John was very polite, straight forward and made the buying process so easy. I was in and out in less then an hour, that includes a test drive and left and down payment, came back next day signed all the paperwork and was on the road. Very happy with price, service and dealership.
Great experience,
I am a very happy lady. Tania took excellent care of me. This will be my third car lease with Honda. I was and am so pleased that I have Tania to continue to take care of me. I am up there in age and these new things on the cars always make me nervous...BUT thanks to Tania, we are going to have follow up visits to teach and show me what I need to know. Tania meant what she said."I want you to have the FULL enjoyment of my new car." Tania will be setting ...
We had an incredibly calm experience with Savannah Rogers. She answered all of our questions without any pressure at all. We were extremely pleased.
Adding a minor nitpick. Got oil and all fluids changed yesterday (+ rotating tires). Several hours and ~ $600. The tech didn’t reset the oil level indicator on the instrument panel. This is the second time in a row that the tech hasn’t done this after an oil change. It’s really annoying. May not seem like a lot to them but means customers have to dig out the manual to relearn how to do it, or go back in and bother you or John (as I did yesterday) to show me how. Maybe to could encourage the techs to think ...
Blake Lewis was awesome!! After visiting at least 3 car dealerships and getting zero results Blake helped me get the car I wanted!! Paperwork was fast and easy. Thank you Blake!!
Sales and service were great, Jordan was a pleasure to work with. Apple Tree is your Honda dealer in the high country.
Friendly people, very helpful, answered all my questions. I expect buying a car here to go very smoothly. Great sales staff. Duane and Roger were very patient and experienced with the process.
Wonderful and fast service. Nice, and professional people. Great combination.
They made buying our Acura very easy .
Professional and timely.
Thomas Nail will go above and beyond to help you find the perfect car. Highly recommend him to anyone looking for a new or used vehicle.
Tom Nail is the man! Honest, dependable, and trustworthy. if you're buying a new vehicle go no further. Apple Tree Honda is where it's at!
Location, customer service from Tom Nail, outstanding inventory!!! I am now driving my first ever Honda and I LOVE it!!! Thank you Tom Nail!!! He provided me with all the services available to Honda owners... some are FREE!!!
Elizabeth Wiggins sold me my CR-V in November 2018 and was great to work with. Anytime I have a question she gets it answered and has helped me navigate the “spaceship” aspect of my new car!
I highly recommend Apple Tree Honda, and the salesman Thomas Nail, who got me the best deal and superior treatment. I was just looking and Tom found a car that I couldn’t do with out!
Today I had the extreme pleasure of meeting a wonderful sales consultant at Apple Tree Honda. Her name is Elizabeth Wiggins. Although I am in the very early stages of purchasing a new Honda. Liz took up time with me explained all of features of the cars that interested me. She was knowledgeable, patient, and extremely positive and friendly. If you are looking to buy a new car I suggest you go and ask for Elizabeth Wiggins. She is the most professional and best person I have met recently.
Elizabeth Wiggins is most helpful and knows her inventory well. She's able to answer any question and is so pleasant! Working with Elizabeth is a pleasure!
I recently bought a 2019 Honda Pilot from Apple Tree and had a great experience there. Elizabeth was very helpful and professional throughout the process of trading in my car for the new Pilot. I have loved driving my new Pilot- thanks Elizabeth and Apple Tree Honda!
My husband and I just purchased a vehicle at Apple tree Honda and Elizabeth Wiggins and JR were our sales people. We had an amazing experience and were in and out within a couple of hours. Elizabeth is sooo knowledgeable.
My husband and I just purchased a vehicle at Apple tree Honda and Elizabeth Wiggins was our sales person, she is amazing! Her knowledge of all Honda and Acura products was exceptional and she was very patient while we test drove so many cars!!
Hello, I can't speak to your actual vehicle service, but I can speak to a recent experience I had with customer service in the service area. Tuesday I broke down on I-26, and managed to limp my car to your dealership. I had my service dog with me and was worried about the heat. even though my car is a Hyundai, while I waited for the tow truck (which your service staff recommended) and my mom, your staff allowed me to sit in the ac with water for both my service dog and I. That was very much appreciated. ...
My service visit with Appletree Honda was perfect. I was taken on time and finished on time. It is a well run service dept. Brenda McCrawis my advisor and thanks to her reminder I was able to get my inspection done as well which saved me time and money from having it done elsewhere.
Just bought my first Honda from Apple Tree, love it and the whole experience of buying from them.
Apple Tree Acura always exceeds our expectations!
Great service from my Sales Rep, Adrian Dugger, to Mike, the finance manager and the clean up crew that detailed out my car! Recommend them all, highly. Thanks.
Everyone was friendly , knowledgeable ,
Everyone was helpful and friendly. I did not make an appointment but Ms. Ibis came right out to help me. There was no pressure and no surprises. Ms. Ibis showed me the features for my car and sent me on my way. There were two dealerships that had the color that I wanted. The other dealership did not respond to my last email. I am glad that happened and I had the opportunity to conduct business with Apple Tree.
Great prices and sales persons.
Ian was FAB in handling our needs, listened well, provided salient information and did the prep work for the Seattle dealership. This would be 5 stars had the main job been completed, which had nothing to do with the staff.
Always quick and courteous service.
They always do a great job
fast and professional, and they didn't try to sell me anything.
We got great service. Lance was excellent to work with.
Great service, my sales rep., Scott, knew the TLX features and benefits... excellent job!! Scott and Keith, sales manager, made this a fun experience. I'm now an Acura customer that will refer friends and family to these two gentleman for all future Automotive needs.
They treat you like royalty! Go in for oil change and they vacuum and wash your car. Then get a cookie with your receipt.
It was great! I was in and out.
The staff at Appletree acura went above and beyond with their assistance. We were on vacation when our acura broke down. We went to Appletree acura and ended up buying a certified pre-owned rdx. This all happened at closing time. The sales manager, Duane and two sales associates, Roger and Scott, and Trey with financing, stayed with us until we had a new car and back on the road. We could not have asked for a more friendly group of people to help us.
Not pushey, Pleasant, prompt, efficient.
I am enjoying my 8th year with Apple Tree Honda. We have an exceptional staff, that I have the pleasure of working beside. Update: We have 4 Honda vehicles purchased and serviced at Apple Tree Honda. One certified preowned, and our 99' Honda CRV with 270k, purchased new from ATH. A 2010 CRV and a 2003 Element. We strive each and everyday to reach our customer's goals. Come see the Superstore or visit us on the web: https://www.honda.appletreeautomobiles.com
I could not be more pleased with the hospitality of Apple Tree! From start to finish, the team here put me on the highest of pedestals. Grant and his sales team gave me the comfort of taking my time with making the perfect decision, and I’m so thankful for that opportunity. So excited to be in my certified 2015 Acura! Thank you AppleTree Honda/Acura!! You guys have made a lifetime customer out of me!
Steve, Jordan, the manger of the used car department and the financial manager are a huge help!!! I highly recommend seeing them, I had been working with Steve for a couple of months to get into a Honda Odyssey and with the help of all 4 of them yesterday my dreams come true. I couldn’t be happier they where all very helpful and patient with me, if your looking for highly professional car salesmen you must see Steve or Jordan.
Stephanie and Judah were a pleasure to do business with. We are from out of town, but we’re up here all the time. We were heading home and needed to get in and out as quickly as possible. We got out within an hour and a half, which is unheard of when buying a new car!! Disappointed to see some of the other reviews regarding the service department, but I’ll be sure to update the review after dealing with them. You guys are awesome so far!! I LOVE my new passport! 💖
Fast, courteous service. Extremely knowledgable staff. They made a usually stressful situation (buying a car) painless.
Great customer service!
This car dealership is great! Always friendly and helpful!
Their Acura service is always professional, speedy, friendly, and reasonably priced.
Everyone was courteous and very informative. Our salesman was very helpful in making the choose that we made. Answered all our questions and was on and to the point with all we ask about the car we purchased. Thank you , Phyllis Gibson
Amazing people! Amazing dealership! Everyone is ready to help and very friendly. This is the best place to buy a car in Western North Carolina.
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