Customer Testimonials
The service is very good and the people are very friendly and polite I am very satisfied
Efficient and Friendly! I will say if interested in my vehicle, I would prefer talking while my car is getting serviced rather than contacting me after I have left.
Honest and straight forward. Explained everything nicely. Fair price on trade-in. Good job on explaining car features.
John in the service department was great to work with on the recall actions required.
Excellent service
Very efficient and friendly with good quality work in a timely manner. They finished when promised
My latest need for vehicle service was completely and speedily handled by my new service representative, Brandon.
Got everything fixed and ready for 6 months nice to have breaks new. I replaced filters by my self.
They have always been punctual, polite, and knowledgeable. I am pleased with the service and problem resolution I've received there.
Easy to deal with Alana and Aiden, bought two cars in one month Honda Ridgeline and CR-V, not Acura
Duane was great, financing was good, but I was considering financing through my own bank because of the rates and was never given a cost breakdown of what the total cost of the vehicle would be until I was in the Appletree finance department. I could have gotten a better rate from my own bank, and now I will have to deal with my credit score being impacted when I go to refinance.
John was great But I wanted the low tire image removed from dashboard I have been to dealership twice for this problem and still not fixed
All went to plan. Appletree was able to do an oil change at very short notice.
A great experience dealing with Steve Harron and other members of their team. Always friendly and professional… plan on seeing them again at some point.
Little bit of a communication issue and the beginning but it was all worked out professionally by my service representative. Very please with service
This dealership saved my life! They fit me in on my road trip and accommodated me with a shuttle back and forth from my hotel. Everyone was friendly and efficient!
Great customer service! All of the staff was very friendly and helpful. Very professional and prompt service. Very comfortable waiting . I highly recommend Apple Tree Honda service department
Our service person Christian was the kindest during this time. He stayed in contact and keep me informed about what was going on.
Joe G the service rep is very friendly and knowledgeable. Dealership is clean and everyone is helpful.
Excellent service friendly staff. Didn't give it 5 stars because this is the third time I asked that my Auto Headlight Dimmer be fixed. zzi was not.
Professional. Prompt service. Shuttle driver excellent. Made the experience an awesome one. She fits her job and loved it
Staff was friendly, knowledgeable, & helpful. This resulted in a pleasant new vehicle purchase. I highly recommend this dealership.
From the moment I drove into the bay, I was greeted by the service manager who assessed what service I wanted. He then explained why was going to be done and how long it would take. I then went to the clean seating area where water, snacks, newspaper, and TV were waiting. After service, a test drive, and washed vehicle was ready for me. A very pleasant experience!
Everyone at Apple Tree Honda are so professional and very nice. Christian always takes such good care of us. He is kind, respectful and he does everything he can for us when we come in.
I have witnessed an overall improvement of service over the past several years. And I am pleased to see the procedures put into place have been sustained!
Friendly and competent. They listen and work quickly. They have never recommended work that wasn't necessary.
We have used Apple Tree for years. We have never had a problem with this dealership or anyone that works there. Thx
Efficient , courteous , accurate, professional. Good communication of technical issues. Took the time to answer my questions.
I have used Apple Tree for service on three vehicles for over twelve years. Service has always been well—performed and a loaner vehicle provided when needed.
Been coming here for years, This visit was just the standard oil, filter, tire rotation, and inspection. Everything was good.
Everything was fine. I was there for my annual inspection.also for a recall repair which was not available. The car was washed thank you and it passed inspection.
Great as always!
I was driving from New Orleans to Philly and my tires were giving out on me. I stopped in Asheville and got new tires/service fast.
Acura service was prompt and thorough. I received my car clean and ready to hit the road.
Great Friendly Service
I drove there with no appointment. The sales can help me with my navigation and the service department immediately change my all rotated in my tire in about an hour hours out of there it was a greeting.
Facility is always very clean, all staff consistently pleasant and professional, service is always timely.
I have purchased my 2nd. Honda and asked for Brenda as my service manager. She is always helpful and if I leace a message calls me the same day. I only ask to not have my car washed as they do not have a touchless car wash and the other kind leaves scratches.
My service advisor , Lena Arrington does an excellent job explaining the service that needs to be completed on my 2015 CRV. She is professional and patient. I trust her knowledge and advice. However, the wait time from when I brought my car in at 9:30 am until 2:00 pm was excessive. I would appreciate a time estimate of the service needed and a few updates during a long wait. I trust the quality of the mechanics work and will continue to come to Apple Tree Honda for service. Sincerely, Lisa DeWitt
Fast and great service through Christian and Nathan. Ordered tires and were delivered the next day.
When I arrived I was checked in quickly. My service advisor is Brenda, she is the best, went over what was being done at my visit. Once my car was ready Brenda went over the inspection report and I was on the road in no time.
Apple Tree Honda did an excellent job during my recent purchase of a Honda Pilot. Hope you give them a chance to meet your goals during your next purchase requirements.
They are very courteous, and helpful. The service sometimes takes a little longer than expected..
The service team is subpar. I believe they are trained to replace not repair. They told us that our AC condenser had leaks. The assessment costs totaled $368. I took my car to Greensboro NC to a specialized Honda repair. The fixed a lower line replaced refrigerant and included dye to detect new leaks. The 2 leaks acure claimed find did not exist. My AC repaired for less than $300. Acura estimated an additional $1700. For this reason, I will never let acursla do anything to my car other than oil change and filter change.
I love getting the staff at Appletree Acura. They are always very polite, friendly and extremely helpful.
I have purchased 9 -10 cars from Apple Tree Honda and they are my go dealership. Tony Adkins is always on the look for cars that work for my family and he gives me a call even if I am not looking for a new vehicle.
Great service and was very satisfied with the staff and service department. We will use them again.
They made the process easy. I found Angelo to be especially helpful and patient. I know where I'm going the next time my family needs a vehicle!
Megan went above & beyond to work this deal for me! This is the 3rd vehicle I have purchased from Apple Tree Acura! Thank you!
Apple Tree was friendly and did a very nice job. We will use them again.
The service was very good. Prompt and very helpful everything was done well could have cleaned the car better.
Very helpful and friendly.
Fast and honest service. The staff has never tried to oversell services.
John was so helpful to us. He listened to us and knew what we needed. He was very friendly. We always ask for him when we come in. He is an asset to your dealership.
My non appointment service today was excellent. Staff was courteous and professional.
I love that Joe takes care of me at Honda - I arrange in advance what I need and the timeframe I need it in, which also allows me to have realistic expecations about my time so I book when it makes sense. This was a slight emergency due to some heavy unexpected travel and a lot of appointments upon my return. Joe spoke with the mechanic the day before my appointment to make sure I would be able to get out by the time I needed to. And surprisingly, I was out even earlier than I needed to be!
I dealt with Blake at Honda Used Cars. He was very pleasant and well-informed about the inventory. Other staff including Ibis in sales and Tiffany in finance made my trade-in/purchase simple. I’m a big Honda fan and the Apple Tree staff are great.
Came in for a vehicle emissions test. Showed up an hour earlier than the appointment. The wait was about 1.5 hours. because showing up early.
Service was fast and efficient
John Hamrick always treats us like family. For three years he greets us with respect and a smile. He explains the process in detail so we understand the service before and after. We have never had an issue in servicing our MDX. We have never had a problem with our SUV after service. We love the reminders we get. We love the discounts we receive. We love the waiting area. Water, coffee, snacks if you need them. The service we just had was quick and easy. While we were there we heard them offer to take an older couple home ... Read More Google - Jul 31, 2026
Excellent pre-sale interaction from Phillip. He prepared the car options prior to arriving at the dealership. Great service and attention to detail. The finance manager Tiffany was also excellent. Full marks! It makes a difference when you have professional dedicated staff.
Excellent knowledge and service. Prompt work when there. Easy to make an appointment. We were taken on time,.
You had my vehicle for more than a week and when I got it back it conties to make the noise that apple tree claimed indicated it needed new shocks and struts. Were they replaced? I’ll have to take it to another car repair place to find out. Regardless the being promised that my car would be ready the next day every day for a week was ridiculous
Friendly and professional service experience. Service advisor explained the work to be performed and cost estimate. Consultation after mechanics suggestions and very reasonable turn around time. No complaints with this appointment. Great staff and comfortable waiting area.
Our advisor JP was very nice and accommodated us few hours earlier on our scheduled appointment and explained to us the services to be done for the day.
Excellent service and service provider. Had to wait a long time but I was provided with a lender. Very appreciative.
Service team did an excellent job. They were great at answering all of my questions and addressing my concerns.
Very pleasant car buying experience. Everyone went the extra mile to assure I was happy with my purchase. Advent was amazing to work with
Apple Tree parts and service department personnel are a great group of people. Honest fast and dependable service and sales you can count on.
Professional and courteous service in every respect. Fabian explained everything thoroughly about the new set of four tires, alignment, etc. I recommend the Acura Apple Tree Dealership in Fletcher, North Carolina without any reservation. Dr. Bob Sadowski. Naples, Florida.
Excellent service experience!
I’m very pleased with my new CRV sport hybrid and am so glad that the Apple Tree Service Department is there to address any issues that arise. They were thorough and efficient when a rock hit my windscreen and I needed to get a new one. My car was brought in and they fixed it that day and recalibrated my windshield! It was truly a hassle free and great experience.
Service is great and employees are friendly. Love that you wash my car. Can't complain about anything.
John is always great to work with and I appreciate him very much.
Timely, friendly service. The shuttle service to my home was excellent… friendly, courteous driver. My car was washed and ready when I arrived to pick it up!
The service department was terrific- competent & attentive.
Had a problem with the original oil service due to a loose bolt not being tightened by the service technician. The problem was corrected quickly by the service team once the problem was identified.
As always Brenda was helpful and thorough with providing me with info re: my vehicle. I appreciate the service I received. Thank you.
I have been using the service four two years and I have never had any issues
My experience at Apple Tree Acura is always excellent.
Easy to make an appointment, took my car in on time, finished in the estimated time.
To whom it may concern, I have owned my 1993 Acura Legend LS for the past 33 years and in all that time I have never received the quality, service and professionalism as I did from Jack Sada and his staff. I would without hesitation highly recommend Apple Tree Acura's service department to anyone.
Great people at Apple Tree. Been servicing my vehicle for 7 years. Always easy to get an appointment.
I have always found the service Apple Tree to be outstanding. Service Tech very helpful and knowledgeable.
Went in for an oil change; that was quick and easy but my vehicle had it's topper and the technician raised it up and damaged it
My service person was helpful and friendly. He stayed in touch regarding my service appointment and answered my questions quickly.
Excellent service as always. John always takes good care of me as well as Rich and Jack.
Fantastic service. Could be happier with the experience with the service and sales department. Would recommend to all my friends